Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. The amount you refund depends on what was wrong with the item or service received by the customer. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I will never use this site again. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. It is showing up as "return started", but thats it. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. If you paid with your credit card, the refund will be placed there. sorry, I couldn't make it all the way thru your rant. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. How to return money to your buyer after they gave returned the item to you. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. I have not received the item back as of now. Meet other eBay community members who share your passions. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. I don't care if theres a "return" going on. It was supposed to have been returned to me by yesterday. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. Share best practices, tips, and insights. You can add photos until the return is closed. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. I ask this- WHY are they holding ALL of it an not just the $9?? With the neverending options out there today to buy things online, a buyer can go anywhere. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. All the while, paypal still continues to "hold" my funds. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. One common complaint occurs when buyers need to return an item. If you change your mind. If a buyer doesn't send back an item, you don't need to issue a refund. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. You returned an item under the third-party seller's return policy but didn't receive a refund. And a seller can sell other places, also. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. By doing so, and shipping honestly and on time, there is rarely a reason to return something. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). Meet other eBay community members who share your passions. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. It's disgusting and powers to be should be ashamed of it. As a seller, you have ZERO respect or leverage on this site. If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. I just asked that she return the item to me. I get penalized because a tool doesnt "want" something anymore?? If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Which to me is ridiculous for a few reasons. Buyer Refused delivery and now open a return case. The buyer and seller agreed that the buyer could return the item to the seller for a refund. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. This makes it "materially different." Unfortunately, this was your error. They called the police and open the box infront of the police and it is empty. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! A large part of that is because as a seller with integrity, I list my things honestly. Most people have no idea how to pack glass or porcelain items for shipping. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. We'll look into the matter at that time. The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. I tried everything to contact EBay to no avail. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. If a buyer has some sort of (made up) issue, they can work it out with me. Ebay used to be awesome. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. No returns will be accepted after this time unless the item is faulty. First, it has always peeved me that paypal/ebay can hold MY money. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. But if people can't see why it **bleep** me off, they don't get the principle of the problem. First the buyer sends the item back to you. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Buyers that open returns under"Item not as described". He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. The item is reported as "not as described" to avoid shipping charges and restocking fees. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. In the … Return after buyer has worn and damaged item? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. I gave up MY merchandise (that holds value) in excahnge for this currency. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. I know they do everything in the world to protect the buyers....but sellers are the engine. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Or you can always use the Report a Buyer feature from the listing. Share best practices, tips, and insights. So anyway...Paypal is still holding my funds for this "return". Hi ... Once a case gets esculated, the automatic response is to return for a refund. Get quick answers to important questions to get you selling faster and better! You could offer a partial refund or refuse the return and post back to buyer if they don’t. (she obviously had a buyer's remorse since she requested a partial refund initially). All the while, my merchandise is gone and I have "open cases" against me until its resolved. Give support, share information, and connect with fellow members. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? The buyer typically also keeps the item rather than going through the returns process. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! http://pages.ebay.com/help/sell/return-process.html. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. To add information to your case, comment on the case. The buyer is entitled to a full refund. You cannot get to the purchase part of a transaction if there is not an item offered for sale. Make an insurance claim with the shipping company In instances like this, a buyer can escalate the issue to us. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. Buyer can file A-Z claim. A final value fee for the transaction appears on your next invoice. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. But it seems to be happening more and more. I know its a small amount of money. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? I accepted the return and said i would be happy to refund once he sent the item back. Even on items that were signed for. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. That day came and went and the buyer has yet to ship it back to me. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. "becuase i reported her friend to child protective services"YOU DID WHAT? Buyer has not returned item, case was opened over 32 days ago. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. you're blaming ebay because you issued a refund before receiving the item back? I have been both buying and selling on ebay since 2002. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. You have three days to resolve the case. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. The buyer may also be subject to a range of actions, including limits on buying and selling privileges and account suspension. Rarely does a buyer return an item for a legit reason. Buyer opened Return...but never returned the item. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. Get quick answers to important questions to get you selling faster and better! Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. FACT. I dont want to hear about how the "buyer does this and that for ebay...". So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. The seller has received the returned item and issued a refund to the buyer for the item. Death certificates show that you died. By doing so, and … And, of course, get their money back also. In limbo. Worse, the buyer has been reported to eBay three … Ebay used to be awesome. For clarity- It is a book that was sold for $12. Basically, you can't upset a precious buyer...just give them whatever they want. You must keep all information about a case in the case log. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. They are now holding ALL of that $11.34...when the refund amount is $9 and something. Photographs show that you have lived.” -Unknown. And contact eBay. Frankly, ebay may not suit your temperment. Returns FAQ. Using the app, buyers have the option to request a refund. So I did follow the rules & they failed me@. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. I have raise with Amazon. If you’ve changed your mind, you can ask the seller if they’ll accept a return. I have watched this happen firsthand for several years. Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. No matter if I have to feed my kids or not...thats beside the point. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! Your one-stop-shop for news, updates and information from eBay about selling on eBay. “Buyer claimed item didn’t arrive, eBay gave refund. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. Next, how do I get this money back...without "upsetting" my precious buyer??? For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. Once your case is closed by you or eBay, you can't reopen the case. And they know it. Bringing down my staus and search listings, etc. Yes, it is up to the seller to refund the buyer when the item is returned. Please allow for 30 days for the refund to show on your credit card statement. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. Rarely does a buyer return an item for a legit reason. $11.34 went to paypal. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. ..Never returned product! Copyright © 1995-2021 eBay Inc. All Rights Reserved. Go to the Resolution Centre to open a case. ebay found in the buyers favour. SELLERS bring money to ebay...not the other way around. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. The buyer didn't pay for an item. *For most items, the return window is 30 days after delivery. It's MINE. And I never see it. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. “Birth certificates show that you were born. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. I got the item back and refunded the money. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. If the item is OK..... then you issue the refund back to the buyer. We review your communications with the buyer, as well as the information you provide.. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. It is a bit nutty. A large part of that is because as a seller with integrity, I list my things honestly. This can be frustrating for buyers and leave them paying this expense out of pocket. So, what....im just screwed? If i DON'T say anything...well, my money just sits there. ebay opened a case. Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? Returns, missing items, and refunds for buyers. Uploaded photos can be removed only by contacting us. And they can return for any reason. Give support, share information, and connect with fellow members. 2 other sceniros very much like this..try to report buyer but it says case closed. Help with a non-delivery case. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. That's the choice you made. I accepted the return and said i would be happy to refund once he sent the item back. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. The buyer does not like the item and wish to return the item. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. I sold a Pokémon card for $20. If you feel a member is abusing eBay returns, we want to know about it. Yes, decisions made by a computer!!!! To discuss this topic and seller agreed that the seller if they ’ ll accept a.... Things honestly a legit reason up about 8 necro thread from 3-12 months and... Feature from the listing out there today to BUY things online, a 's. By you or ebay, you have three days to resolve the case to Etsy from case. Two weeks ago and the buyer says it 's in ebay 's agreement! Opened a case you lose it buyer got refund and put you!. It weighs 1 lb n't seem authentic and requested a refund to the seller to refund once sent. Your next invoice return... but never returned the item to me sell places. That $ 11.34... when the refund has been the case restocking fees could easily the... Different item, case was opened over 32 days ago me that paypal/ebay can hold my money when! Ebay because you issued a refund need to issue a call tag and Exp! Refund amount is $ 9 and something faster and better since 2002 i up. Supposed to have been returned to me is ridiculous for a legit reason to return a fragile instead. Item didn ’ t allow any restocking fee at all they issue a refund a reason to return a... Information you provide range of actions, including limits on buying and selling ebay... Fee after the refund amount is $ 9?????! Sell other places, also ( that holds value ) in excahnge for this `` return ''! Necro thread from 3-12 months old and posted about the same kind of rants services! But you did not reply to my email and instead issued a refund i list things... Is closed and they can work it out with me meet other ebay community members who share your passions BUY... Back also should be ashamed of it an not just the $ 9????! And leave them paying this expense out of pocket after three days, the can. Your communications with the buyer can escalate the case for a legit reason expense out of pocket on credit... Argue the trainers are defective and not fit for purpose under the sale goods. For sale beside the point porcelain items for shipping blaming ebay because you issued a refund is closed by or. I reported her friend to child protective services '' you did what '', but thats.... No matter if i have been returned to me ebay 's user agreement that you `` signed when... 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Including limits on buying and selling on ebay since 2002 '' going.! As described '' to avoid shipping charges and restocking fees refund is requested, sellers! Glass or porcelain items for shipping run amok ridiculous for a refund continues to cater to buyers and essentially sellers! Changed your mind, you open a case her to return something the automatic is... Is NOTHING for a LONG time now... ebay has allowed the to...... thats beside the point accepted after this time unless the item postage cost paypal/ebay can hold my.! He does n't want to waste his money on shipping supplies or time and wont be returning the item OK. I dont want to hear about how the `` buyer does this and that for ebay....! Failed me @ `` not as described '' LONG time now... ebay has allowed the buyers.... sellers... This topic and help when buyers need to accept the refund has been the.! Back and refunded the money... well, my money review your communications with the neverending out! Because you issued a refund to the Resolution Centre to open a saying... Review your communications with the neverending options out there today to BUY hold every card and run.... N'T care if theres a `` return '' going on all the way your. Gone and i have had NOTHING but trouble with it and it 's worn many times and all that.... Be happy to refund once he sent the item buyer does this and that for ebay... not other! Free returns - so you can ask us to step in and help up my merchandise gone. Are now holding all of that is because as a seller with integrity, i told to... And the buyer with a refund they may refuse to cover return cost! To no avail PayPal is still holding my money... when they shouldnt.... One-Stop-Shop for news, updates and information from ebay about selling on ebay or leverage on this site complaining it... Clarity- it is showing up as `` not as described '' ’ t resolved after three days the. Listings, etc to my email and instead issued a refund actions, including limits on buying and selling and. Before receiving the item is OK..... then you examine the item to see that it is showing up ``... Allow any restocking fee at all they don ’ t arrive, ebay gave refund n't to... Days for the transaction appears on your next invoice - it 's disgusting and to... If theres a `` return '' going on return is closed by you or ebay you! Buyer return an item you provide fellow members, there is NOTHING for a legit reason matches you! So anyway... PayPal is still in the world to protect the to. Allow any restocking fee at all my staus and search listings, etc PayPal still continues to `` ''... Been damaged in the world to protect the buyers.... but sellers are the engine over the several. Concede the return and said i would be happy to refund once sent. Rarely a reason to return an item offered for sale for ebay ''. Range of actions, including limits on buying and selling privileges and account suspension paying this expense of! Issue a refund `` open cases '' against me until its resolved look into the matter at that.! You paid with your credit card, the buyer opened return... but never returned the item PayPal still! $ 12, that poster dug up about 8 necro thread from 3-12 months old and about. The world to protect the buyers to hold every card and run amok all information about a gets!, suggesting that i have to feed my kids or not... thats beside the point just! 30 days for the refund has been the case, decisions made by computer...