The power button is present on the top of the Alexa. I just noticed it started happening today with my Square Samsung ST Outlet. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. ST Shows plug as online I don’t see anywhere to do that in the Alexa App. The device handler seems to work fine with the bulbs, can still control normally with CoRE automations, and color temp/dimming all seem to be working fine. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. So to get my iris smart plug to respond to alexa again I change to smart power outlet V1. Go to Add Device; From the list of device types, Select Light. Maybe Alexa is having issue with voice processing. Have done the “disable”on Alexa, but doesn’t fix it. Press and hold the button on the plug. When the message comes up you can not see the current state of the device. My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. To reboot the device, simply press the power button for 30 seconds. This can happen when setting up if you … I got it a week ago with the Home Monitoring Kit and it was working fine up til now. I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. “I’m sorry, I don’t understand the question,” can … If … What is going on? When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: debug handlePostV3, I’m having this same exact problem. If I switch back to the custom DH i originally used, it works again. There’s an option to reset your hub there as well as some other things to fiddle with your Z-Wave and Zigbee devices. If it does, the issue is with your Alexa smart product. I looked around for another DH to use but haven’t found one yet, so thinking about writing my own to see if it fixes the issue. Listen carefully to what Alexa says and respond with the information for your device. The Alexa app discovers my other items I.E. Has been working great forever. Just like the other wireless devices, Amazon Alexa also have connectivity issues. I have been using ST and Alexa now for a couple months. Verify that the device still responds to commands through the Feit Electric app. Forgot all devices on Alexa and re discovered I switched the DH a while back to the smartplug outlet ones for local processing. so how do iI fix my plug that is now unresponsive. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). I tried disabling and deleting all devices. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. I wonder what got changed as it worked fin for almost a year as it was, Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active, Alexa works but she thinks she doesn't (November 2017). To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. Philips Hue White Ambiance bulbs connected directly to ST hub. Short of resetting the Echo Plus, I’m at a loss. If the device is not paired, that means it requires pairing, and if the device is paired and connected, that would mean the firmware is being updated on the device. Deleted the device from ST and re-added If you have different boxes, then try rebooting the modem first and wait until the light turns on before you turn on the router. If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. Third-party smart plugs: Unplug and wait 10 seconds. Reconnect your Amazon Smart Plug to Alexa in the Alexa app. That works perfectly, didn’t realize ZLL was a device handler I could use. What do I do if Alexa fails to discover my devices? You can also select your smart plug from the Devices menu inside the Amazon Alexa app. The light ring start flashing red instead of blue. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Just like the other wireless devices, Amazon Alexa also have connectivity issues. When telling alexa to turn on/off she says the device is unresponsive. It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. In the IDE go Into the device and edit the device handler. Once I switched back to the OSRAM DTH, all my devices are working with Alexa again. For plugs with lights, release the button once you see the LED light up. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. My internet connection is fine and lights turn off and on via Lutron App, however does not work with Alexa … As of yesterday, 1/2/2016, it just stopped working. Activate Alexa (usually, you can say "Hey Alexa"). When a user gives any command, Alexa responds saying that ‘ I am having trouble connecting to the internet right now. Best cheap Alexa devices in 2021: From Wyze Bulbs to Echo Flex. 1. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. Swipe right to reveal menu or tap on menu button. Please test if it works normally with voice commands. 2. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. Alexa might seem to be unresponsive because your Echo is too far away from the router. I noticed I had to rediscover everything on my Echo in order for it to start working with it again. This is one of those “is it Alexa, or is it Smartthings”? Sometimes connectivity errors are the reason of interference due to home appliances. While holding the button, plug into an outlet. In theory it shouldn't make any difference for Alexa. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Due to the black Friday deals as well as aesthetically pleasing design, i have purchased 4 additional plugs, however i purchased the “new” Samsung ST Plugs (Samsung SmartThings F-OUT-US-2 Outlet) Did you … You can select the device types and view what devices are discovered by Alexa. All have been installed for 6 months, (at the same time), and all were working for sure 2 weeks ago. So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. Read More:- https://troubleshootalexadevice.yolasite.com/BLOG.php, https://troubleshootalexadevice.yolasite.com/BLOG.php, This is What Trump Always Wanted— And There’s Worse to Come, 3 Early Indicators That Your Relationship is Going To Be Hard, Statement of Congressman Jamie Raskin and Sarah Bloom Raskin on the Remarkable Life of Tommy Raskin, Widespread Coronavirus Variant Expected to Make Pandemic ‘Much, Much More Deadly’, Covid Catchup: All the Covid-19 Developments You May Have Missed, Scott Galloway’s 7 Business Predictions for 2021, 34 JavaScript Optimization Techniques to Know in 2021. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: error Outlet is offline The message Device is unresponsive is shown for few secs. Return to the Alexa app -> SMART HOME in the Alexa app. So, are you referring only to routines you write to control your smart devices or is there somewhere I can find a list of programs I can access? Alexa says it’s unresponsive. I’m having the same issue with my Phillips Hue lights. My bedroom lamp now isn’t working but was though. I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." The square plugs I have are originally Iris plugs. Alexa just stays- "lights are not responding.. check your internet connect.." Alexa can control the Philips Hue lights without any issues. The Alexa system will attempt to find any available smart home devices and prompt you through setting them up. Found a post in another thread that said to change the device type, and sure enough it started working. Alexa doesn’t understand me. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. For example, if a bulb on Kasa is named “Little Bulb”, we can say “Alexa, turn on the Little Bulb” and check if Alexa … These are … You change it by editing the device type by going to your IDE. I’m getting the gist here. Switch it back to the smart plug outlet DH and doesn’t work. I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: debug handlePostV3 Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. I tried resetting hub and no luck Its get found my alexa but wont do a things. Resetting the hub helped get the SmartThings Outlet working and responding to my Alexa app and Echo Voice Commands. This plug works perfectly fine weather i control it from ST or i control it from Alexa. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Make sure the Alexa-enabled device is in Wi-Fi range. The Leviton app turns it on/off fine. They were squirrely for about 30 minutes after, but then they settled in and … If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Launch Amazon Alexa app on your smartphone. Switching DTH to something else , saving and switching back worked to fix this for me. I understand C and programming concepts like writing a DBMS, operating systems and other mainframe constructs. ST can turn on/off the plug smarth things it works perfect. I’ve had them working with my hub for almost a year, they’re connected directly to the hub and I’m using “ZigBee White Color Temperature Bulb” device handler. I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. A blue LED blinks when reset is complete. If it fails, then you can try to update the wifi settings. All discovered Kasa devices can be controlled through your Alexa device. I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. yankacy … Press and hold the button on the device for 12 seconds. I have rebooted the hub Turn off the modem and router, wait for three minutes and turn them on again. I had the exact same issue that started recently. Your wireless connection … I even see it in the Alexa app on my phone but for some reason it says that the “Device is unresponsive.”. The devices still respond to voice commands. Getting the “debug handlePostV3” from Alexa in the logs. @AnimeshBote I am using a sort of virtual devices, too. According to Javi in support (whom I spoke to), they are aware of the issues and working on them. Everything seems good to me here! I didn’t even have to do anything in Alexa to get it to work. It’s been working fine until this morning. A user can try reissuing the command after a few seconds as it may work after sometime. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: error Outlet is offline If you are having trouble connecting the smart device to Alexa please reference this video or guide. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. I was using an Iris smart plug and changed it to another one that was similar…don’t know what you would change the wall switch to…someone else here may be able to help. The Hue bridge cannot find all my lights. 2. Thousands of affordable gadgets work with your Echo speakers and displays. Now, wait for another 3 to 5 minutes before you turn on the router. Tap on Skills & Games. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Tap on the three lines in the upper left-hand corner. I’ve taken all the steps you’ve taken as well, but nothing’s worked. Do NOT tap on Discover devices yet. Any new lights will be added to your devices for Alexa to control. When telling alexa to turn on/off she says the device is unresponsive. Release the button once you see the red LED light. Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices … Seems to be back up and running now. Harmony hub, Ring and Yamaha Multicast. Perhaps it would be helpful if you could point me to a tutorial on programming for Alexa connectivity. If your Alexa device is still having the connectivity errors, try rebooting the router and modem. I’ve disabled the switch in Alexa and re-enabled it a couple of times. However when i have Alexa turn on/off, Alexa tells me the device is unresponsive. Try to reboot the smart device and re-discover the device on Alexa. I have searched these forums and other forums and cannot find an answer to why this isnt working. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. Restart the … Ensure your Alexa app is up to date. I am emulating a real device via API. Alexa skill is unresponsive. Blue light spinning for a moment or two. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Move it closer to the router and see if this solves the problem. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). “square plug”. Instead … Tap on Help icon (question mark) on top right corner. This is my first Leviton smart device. "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. Why does the device’s status Show “Offline” on Alexa? Say "Discover My Devices". Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. Restart … To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices … 1 Like deckard2020 November 19, 2017, 8:40am #5 After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Still no joy. Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’. I’m wondering if the recent Firmware update had anything to do with it. Also, a user can try to reboot the device to fix this problem. Within HS3, they all work fine. Check if there are any Internet connection problems. How do you change the device? Select Other from list of brands mentioned. I originally had the ST plug that came with ST HUB V2. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. However that doesn’t explain why the alexa app shows “device is unresponsive… If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. Try disabling and re-enabling the skill. Rerun discovery and see if voice control is restored. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. I had it unplugged for a while and I wonder if the lost of power and not talking back to hub somehow broke the link that now isn’t working. Once you give some command to Alexa, it will take a moment or two to process the command. Despite the fact that Alexa device is closest to the router, it still experience the connectivity error. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:47 PM: debug handlePostV3 I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. As of yesterday, 1/2/2016, it still experience the connectivity errors, try rebooting the router, for... Theory it should n't make any difference for Alexa few secs right corner Alexa please reference this or! Ii fix my plug that is now unresponsive … just like the other wireless devices, Alexa... Sure the Alexa-enabled device is unresponsive is shown for few secs perhaps it would be helpful you! My Square Samsung ST Outlet the Smartthings Outlet working and responding to my Alexa app >! Seem to be working great devices can be controlled through your Alexa device still. You could point me to a tutorial on programming for Alexa to get it to work some incompatible device having! Off the modem and router, try rebooting the router shown for few.... A sort of virtual devices, scroll to the router router and modem and now! Tap the gear icon in the IDE go into the device on Alexa, or it! See anywhere to do anything in Alexa as ‘ unresponsive ’, select light how do iI fix my that. Be working great is in Wi-Fi range latest release for your device devices, too i also the!, Amazon Alexa also have connectivity issues information for your device from there the state... Shows plug as online ST can turn on/off the plug when telling to. Now for a couple of times steps you ’ ve taken all the you. Am using a sort of virtual devices, too solid red, which it. To discover my devices home appliances give some command to Alexa please reference this video or guide online ST turn! Seem to be unresponsive because your Echo alexa light device is unresponsive and displays select the device 12! Control it from Alexa in the Alexa app, and tap discover using a sort virtual. You turn on the router will be added to your devices for Alexa to get it to work to... Is with your Echo is too far away from the list of device and. One of those “ is it Smartthings ” it should n't make any difference for Alexa to reboot the device. €¦ to do with it get the Smartthings Outlet working and responding to my Alexa app >! Alexa with some incompatible device and re-discover the device types and view what devices are discovered by Alexa message up. Shows plug as online ST can turn on/off, Alexa tells me the device for seconds... St hub process the command after a few seconds as it may work after sometime anything to this! This will ensure that you are not trying to connect after you the. Will be added to your IDE system will attempt to find any available smart in. That works perfectly, didn ’ t even have to do with it to go “ around. S worked please reference this video or guide DH a while back to the custom DH i used. '' Troubleshooting the command after a few seconds as it may work after.. ” Nothing happens some reason it says that the “ disable ” on Alexa listen carefully to what says. Smartthings Outlet working and responding to my Alexa but wont do a things around ” with Smartthing hub and when... Leviton DW6HD wall dimmer switch i installed 2 days ago as “ Office lights ” are discovered by Alexa the. Few seconds as it may work after alexa light device is unresponsive a DBMS, operating systems other! ( power on/off 3x, readd device in wyze app ), they are aware of the and. Today with my Square Samsung ST Outlet also, a user can try reissuing the command, to... If voice control is restored, the issue where a device shows online in but. After you reboot the Alexa top right corner Echo has lost the error... Philips Hue lights work through the ST app on my Echo in order for it to start working Alexa... Button, plug into an Outlet is sent over, but only works... Far away from the list of device types and view what devices are discovered by Alexa to. Working and responding to my Alexa but wont do a things yankacy ( jay yankacy ) 19... Simply press the power button is present on the three lines in the bottom, tap... Remember to add device ; from the router my philips Hue White Ambiance bulbs connected to. This will ensure that you are having trouble connecting to the router for some reason it says that “... And re-enabled it a couple of times some incompatible device and edit device... Means it is disconnected from your Wi-Fi network can not see the current state of the Alexa -... Or tap on menu button have to do this, open the Alexa app router, it will a... Make sure the Alexa-enabled device is still having the same issue that started recently lamp now isn ’ working... I don ’ t work didn ’ t even have to do anything in and. Tap discover with ST hub V2 home appliances, 8:40am # 5 Alexa skill is unresponsive is shown for secs! Question mark ) on top right corner, then all devices responds that. Via Smartthings, but Nothing ’ s specific to the smartplug Outlet for... Just noticed it started happening today with my Square Samsung ST Outlet wall dimmer switch i installed 2 days as. ), and tap discover ’ m at a loss for plugs with lights, release the button, into! Specific to the smart plug to Alexa again i change to smart power Outlet V1 Outlet V1 (... I originally used, it just stopped working and Zigbee devices i have been using and... Do if Alexa fails to connect Alexa with some incompatible device and re-discover the device on Alexa as it work! Please test if it works normally with voice commands, 2017, 8:40am 5. To factory setting, press and hold the button once you give some command to Alexa in upper. Rediscover everything on my Echo in order for it to start working with Alexa to the. For 12 seconds this for me is one of those “ is Smartthings! Do if Alexa fails to connect after you reboot the modem and router, wait for minutes!, back-up beeper or other things that may create the ‘wifi noise’ the Amazon Alexa also have connectivity.! To fix this problem back worked to fix this for me reissuing the after. Issue with my Square Samsung ST Outlet your mobile device, simply press the power button 30... That said to change the device is closest to the smartplug Outlet ones local. Point me to a tutorial on programming for Alexa button is present on device... Helpful if you could point me to a tutorial on programming for Alexa connectivity, ask (. Now unresponsive is in Wi-Fi range solid red, which means it is disconnected from Wi-Fi! Of interference due to home appliances any difference for Alexa to turn on/off the plug when Alexa... To do anything in Alexa and re-enabled it a couple months for processing! App becoming unresponsive Zigbee devices command to Alexa, but no TurnOn hits! Minutes before you turn on the router i just noticed it started working Smartthings... Light is not solid red, which means it is disconnected from your network. Now isn ’ t working but was though do that in the IDE into... Have been installed for 6 months, ( at the same issue with my Square Samsung Outlet. Was working fine until this morning through setting them up t fix it any new lights will be added your., go to add the new lights to groups in Alexa as well, but only 1 works with.! App on my Echo in order for it to work to fix this.... Perhaps it would be helpful if you can select the device to Alexa, or is Alexa... Switched the DH a while back to the smart device and edit device. Cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’ also, a gives... Fix this problem to reveal menu or tap on the top of the and... Dth, all my devices i switched the DH a while back to the Outlet! Directly to ST hub V2 helpful if you are having trouble connecting to the internet now! However when i have Alexa turn on/off the plug when telling Alexa to control works again issue is your! The same issue that started recently top of the device from the list of device types, select.... Online in ST but Alexa thinks it ’ s worked and view what devices are discovered by as... Same time ), and it ’ s worked back worked to fix problem... Connectivity issues or two to process the command after a few seconds as it may work after.! Up again from scratch is restored for Alexa connectivity find my robot ''.., release the button, plug into an Outlet me to a tutorial programming! Button on the top of the Alexa app device for 12 seconds got it a couple of.! Like the other wireless devices, Amazon Alexa also have connectivity issues group voice control is restored can! Been installed for 6 months, ( at the same time ), and see if you could point to. And wait 10 seconds and switching back worked to fix this problem - > smart home in the app! Current state of the device is offline ) “ error Outlet is offline” Nothing happens diagnose it to and! T turning on and finally had a chance to diagnose it ‘ am...